Metta Float Outdoor Adventures - Cancellation Policy

We strive to provide a smooth and enjoyable experience for all participants. Please review our cancellation and payment policy for group events and individual tours before booking.

For Group Events (Team Buildings & Large Bookings):

• Deposit & Payment: A 30% advance payment is required to reserve the date.
• Refund Policy:
  • The advance payment is fully refundable if the cancellation is made at least 30 days before the scheduled event.
  • Cancellations made less than 30 days before the event will result in a non-refundable advance payment.
• Final Payment: The remaining 70% of the total fee must be paid 30 days before the event.
• Participant Count: Once the final payment is made, the number of participants cannot be changed. The agreed amount must be paid even if the actual number of attendees is lower.
• Cancellation by Metta Float: In case of unfavorable weather conditions, we will attempt to reschedule the event. If rescheduling is not possible, the group will receive a full refund.

For Individual Tours:

• Deposit & Payment: A full payment is required at the time of booking to secure your spot.
• Refund Policy:
  • 100% refund for cancellations made at least 48 hours before the scheduled tour.
  • No refund for cancellations made less than 48 hours before the tour.
• Rescheduling: In case of bad weather, we will offer an alternative date. If rescheduling is not possible, a full refund will be provided.

No-Shows: Participants who fail to attend without prior notice will not be eligible for a refund.

Transfer of Booking: Booking may be transferred to another individual with prior approval from Metta Float.

For any questions or assistance, please contact us at info@mettafloat.com.

Thank you for choosing Metta Float Outdoor Adventures!